Privacy Policy

Last updated: January 15, 2026

1. Information We Collect

We collect information you provide directly: name, email, phone number, business details, portfolio images, and project data. We also collect usage data including IP address, browser type, and interaction patterns through cookies and analytics.

2. How We Use Your Information

We use your information to:

• Provide and improve our Services
• Create and manage your account
• Display contractor profiles on the Knot directory
• Sync project data between Pretzel App and PretzelKnot
• Send service-related notifications and updates
• Verify contractor credentials and licenses
• Analyze usage patterns to improve user experience

3. Information Sharing

We do not sell your personal information. We share data only with: service providers who assist our operations (hosting, analytics), when required by law, or with your explicit consent. Contractor profiles on Knot are publicly visible by design.

4. Data Storage & Security

Your data is stored securely using industry-standard encryption. Files and images are stored using Google Cloud Storage. We implement appropriate technical and organizational measures to protect your information.

5. Cookies & Tracking

We use essential cookies for authentication and session management. Analytics cookies help us understand how users interact with our platform. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications
• Object to certain processing activities

7. Third-Party Services

Our platform integrates with third-party services including Google OAuth for authentication and Pretzel App for project data synchronization. These services have their own privacy policies that govern their use of your data.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide Services. After account deletion, we may retain certain data for legal compliance for up to 3 years.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification.

11. Contact Us

For privacy-related inquiries, contact our Data Protection team at privacy@projectpretzel.org